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Terms and conditions

Terms and Conditions

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Dovetailors Ltd’s relationship with you in relation to this website. These terms and conditions form the basis on which you can visit us and our website. Please read them carefully as they contain important information.

The term ‘Dovetailors Limited’ or ‘us’ or ‘we’ refers to the owner of the website. Dovetailors Limited is based at 15/16 Festoon Rooms, Sunny Bank Mills, Farsley, LS28 5UJ. If you have any queries about these terms and conditions or if you have any comments or complaints on or about our website, you can contact us by emailing info@dovetailors.co.uk or telephone us on 0113 256 7376.

General terms and conditions

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

We have taken care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at the time of publishing and that all goods have been described accurately. However, orders will only be processed if there are no material errors in the description of the goods or their prices as advertised on this website. Any weights, dimensions and capacities given about the goods are approximate only.

While every effort has been made to portray items accurately, slight variations may occur. All measurements quoted are approximate and the reproduction of colours is as accurate as photographic and publishing processes will allow.Please note there may be variations in colours dependent on the calibration and settings of individual screens. As wood is a living product, colour and tone will vary from piece to piece.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

You may not create a link to this website from another website or document without Dovetailors’ prior written consent.

We try to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website. Except in the case of negligence on our part, we will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales.

Terms and conditions – online orders:

1. The contract between us
We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Payment of the price for the goods represents an offer on your part to purchase the goods, which will be accepted by us only when the goods are dispatched. Only at this point is a legally binding contract created between us.

2. Acknowledgement of your order
To enable us to process your order, you will need to provide us with your e-mail address. We will notify you by e-mail as soon as possible to confirm receipt of your order and to confirm details. For the avoidance of doubt, this correspondence does not constitute a contract between us.
If you do not receive this email please contact us on 0113 256 7376, so that we may investigate and confirm that your order has been placed successfully.

3. Availability
All orders are subject to acceptance and availability. If the goods you have ordered are not available, we will inform you by e-mail or phone (if you have given us details). You will have the option either to wait until the item is available from stock or to cancel your order.

4. Ordering errors
You are able to correct errors on your order up to the point at which you click on “submit” during the ordering process.

5. Price
The prices payable for goods that you order are as set out on our website. All prices are inclusive of VAT at the current rates and are correct at the time of entering information.
Where it is not possible to accept your order to buy goods of the specification and description at the price indicated, we will advise you by email, and offer to sell you the goods of the specification and description at the price stated in the email and will state in the email the period for which the offer or the price remains valid.

6. Payment terms
We will take payment upon receipt of your order from your credit or debit card. We accept no liability if a delivery is delayed because you did not give us the correct payment details. If it is not possible to obtain full payment for the goods from you, then we can refuse to process your order and/or suspend any further deliveries to you. This does not affect any other rights we may have.

7. Delivery charges
Delivery charges vary according to the type of goods ordered.

8. Delivery

Our delivery charges are set out on our website. We will deliver the goods to the address you specify for delivery in your order. It is important that this address is accurate. Please be precise about where you would like the goods left if you are out when we deliver. We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions (unless this is caused by our negligence). We will aim to deliver the goods by the date quoted for delivery but delivery times are not guaranteed and therefore time is not of the essence. In any event, we will aim to deliver your goods within 30 days from the day after the day we received your order. If delivery is delayed beyond this time, we will contact you and either agree a mutually acceptable alternative date, or offer you a full refund.
You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.

9. Risk and ownership
Risk of damage to or loss of the goods passes to you at the time of delivery to you. If you choose to use your own courier then the risk passes to you as soon as the goods are handed to your courier. You will only own the goods once they have been successfully delivered.

10. Cancellation rights

Under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 SI 2013/3134 you have the legal right to cancel your order up to 14 calendar days after the day on which you receive your goods (with the exception of any made to order items). You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty.
Should you wish to cancel your order, you can use the cancellation form provided at the end of these terms and conditions, or alternatively you can notify us in writing by post or e-mail).
You cannot cancel your contract if the goods you have ordered are personalised items, items made to your specifications or bespoke items (i.e. made to order).
If you have received the goods before you cancel your contract then you must send the goods back to our contact address at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery, you should not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible.
Once you have notified us that you are cancelling your contract, and we have either received the goods back or, if earlier, received evidence that you have sent the goods back, we will refund any sum debited by us from your credit or debit card within 14 calendar days.

We may make a deduction from your refund for any loss in the value of the goods supplied if the loss is the result of unnecessary handling by you (for example using or wearing the goods prior to cancellation)
11. Returns

  • If you are unhappy with a product for any reason, let us know within 7 days of receiving your item, send it back to us (with the original packaging) and we’ll refund or replace – it’s that simple. This returns policy does not apply to personalised or bespoke items.
    We regret that postage, packing and insurance incurred in the delivery of the goods to you are direct costs and cannot be refunded except in the case of cancellations.
  • Return an item within 28 days in perfect condition together with original packaging and we will be happy to refund the original price of the item or send you an exchange. This does not affect cancellations or your statutory rights.
  • Please note that bespoke furniture, special orders, items that have been assembled, made-to-order items, gift vouchers, personalised items, can only be returned or exchanged if faulty.
  • You will be responsible for the cost of returning the goods to us, and will remain responsible for any and all returned goods until they reach our warehouse. We strongly advise that a proof of postage certificate should be obtained when returning any part of you order. Certificates are available free of charge from the post office.

Returns and exchanges will be processed as soon as possible after arrival.
Our returns address is:
Returns, Dovetailors Limited, 15/16 Festoon Rooms, Sunny Bank Mills, Farsley, LS28 5UJ

12. Cancellation by us
We reserve the right not to process your order if:

  • We have insufficient stock to deliver the goods you have ordered;
  • We do not deliver to your area; or
  • One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.

If we do not process your order for the above reasons, we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit/debit card as soon as possible, but in any event within 14 days.

13. Liability

Unless agreed otherwise, if you do not receive goods ordered by you within 30 days of the date on which you ordered them and decide to cancel the order rather than re-arrange delivery, we will provide you with a full refund.

We are only responsible for losses that are a natural, foreseeable consequence of our breach of these terms and conditions. We do not accept liability if we are prevented or delayed from complying with our obligations set out in these terms and conditions by anything you (or anyone acting with your express or implied authority) does or fails to do, or is due to events which are beyond our reasonable control.

Furthermore, we do not accept liability for any losses related to any business of yours including but not limited to: lost data, lost profits, lost revenues or business interruption.

You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.

Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence. You have certain rights as a consumer including legal rights (e.g. under the Sale of Goods Act 1979 (as amended)) relating to faulty and/or misdescribed goods.

14. Notices
Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address at 15/16 Festoon Rooms, Sunny Bank Mills, Farsley, LS28 5UJ and all notices from us to you will be displayed on our website from time to time.

15. Changes to legal notices

We reserve the right to change these terms and conditions from time to time and you should look through them as often as possible.

16. Invalidity
If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

17. Privacy
You acknowledge and agree to be bound by the terms of our privacy policy.

18. Third party rights
Nothing in this Agreement is intended to, nor shall it confer any rights on a third party.

19. Any other questions?
If you have any question on any aspect of Dovetailors work please contact us:
Dovetailors Limited
15/16 Festoon Rooms
Sunny Bank Mills
Farsley
LS28 5UJ

Tel: 0113256 7376

info@dovetailors.co.uk

Privacy Policy

At Dovetailors we are committed to respecting and protecting the privacy of anyone using our site and the confidentiality of any information that you provide us with. The purpose of this statement is to set out how we use any personal information that we may obtain from you.
By visiting dovetailors.co.uk you accept and consent to the collection and use of your information in accordance with this Policy.

Use and collection of personal information

We use your information only for the following purposes:

  • processing your orders accurately and efficiently;
  • to hear your opinion about our goods and services;
  • if you consent, to notify you of new goods or special offers that we think you will find of interest;
  • to administer this website.

How we handle and store your personal information

We will keep all personal information as strictly confidential and shall not disclose it to any other organisations except as described. We will only use the information that we collect about you for the purposes for which it was collected. We will not without your express consent provide your personal information to any third parties for the purpose of direct marketing.

We use industry standard security to safeguard the confidentiality and storage of your personally identifiable information in accordance with current UK Data Protection legislation and guidelines.

We cannot be held liable for any loss that you may suffer if a third party obtains unauthorised access to any data, including credit and account details you provide when accessing, or ordering, from this website, unless this is solely due to our negligence. You should ensure at all times that you run up-to-date security software on your computer.

Where applicable we may, by law, be forced to disclose certain information to the government, law enforcement agencies or other third parties. Therefore, although we take every effort to protect your privacy, you should not expect that your personally identifiable information or private communications to always remain private

Cookies

Cookies are small data files that are stored by your browser on your computer when you visit our website, if you agree. They help to enhance the functionality of our website and provide a personalised experience when you browse our website and shop there. For example our website uses cookies to enable us to keep track of items in your shopping basket while you prepare and purchase your order. However they are not used to store any personally identifying information.

We use cookies for the following purposes:

Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website or use a shopping cart.

Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you and remember your preferences.

Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests – to better target our online adverts to interested customers. We may also share this information with third parties for this purpose.

You may choose to not accept any of the cookies we use by activating the setting on your browser that allows you to refuse all or some cookies. However if you do so you may not be able to access all or parts of our site and you may not be able to shop.

Except for two cookies (tracking cart items and the user session login), all cookies will expire when you close your browser.

Links to other Websites

Our website may contain links to other websites which are outside our control and are not covered by this Privacy Policy. If you access those sites using the links provided, the operators of these sites may collect information from you which will be used by them in accordance with their own privacy policies. We do not accept any responsibility or liability for those policies, which you should read, before choosing to submit any personal information to those websites.

Contacting us about your information

You may request a copy of the personal information we hold about you by writing to us at – The data controller, Dovetailors Limited, 15/16 Festoon Rooms, Sunny Bank Mills, Farsley, LS28 5UJ

If any of the information we hold is incorrect, or you want us to remove all information we are holding about you, please let us know and we will amend it promptly.