Quality is at the very heart of everything we do, from our first discussions with a customer right through to the delivery of our handcrafted products and our after sales service. Our customers have complete peace of mind that a Dovetailors product is an investment that will endure for many, many years to come.
We are able to guarantee quality because we handle the entire manufacturing process in house, from design to delivery.
Our creative team works closely with customers to meet their exact requirements. By listening to their preferences, tastes and requirements we create concepts that consistently exceed their expectations. Quality of communication continues to be important throughout the design process as we discuss ideas, choose the woods and see the project evolve.
Although the materials we use vary from project to project, depending on taste and budgets, we always use the best possible quality for strength and sustainability. We source our wood ethically from sustainably managed forests and are committed to using the highest quality woods from trusted suppliers. We are also committed to recycling, and often use off-cuts from the workshop to create other products such as our stripy chopping boards.
Our makers are highly skilled in traditional furniture making methods as well as in the use of cutting-edge technology. We select the best combination of technology, innovation and craftsmanship for each project to create furniture that is innovative, stylish and robust.
We want you to enjoy your experience with Dovetailors and we strive to provide outstanding customer service from start to finish. We will personally deliver larger products and for installations such as kitchens, bedrooms and bathrooms, we minimise disruption by completing the majority of the assembly in our workshop. For fitted furniture we will come back after three months and again between six months and a year after installation to check whether any adjustments are needed as your furniture acclimatises to its new home.